Frequently Asked Questions
Everything you need to know about shopping with Arc.
What is Arc's shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-7 business days, while express delivery arrives within 2-3 business days. Free shipping is available on all orders over $150.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more tailored look.
What payment methods do you accept?
Arc accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal environmental footprint.
Can I modify or cancel my order after it's placed?
Since we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately if you need assistance.